We prioritize the privacy and confidentiality of our clients. Our commitment to safeguarding your personal information is reflected in our adherence to the Health Insurance Portability and Accountability Act (HIPAA) and our rigorous data protection practices.

 

3.1 HIPAA Compliance

 

- Protected Health Information (PHI): We handle all client information that qualifies as PHI under HIPAA with strict confidentiality. This includes any information that can identify you and relates to your health condition, the healthcare services you receive, or payment for those services.

 

- Use and Disclosure of PHI: We will not use or disclose your PHI without your written consent, except in the following circumstances:

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- As required by law (e.g., reporting abuse, neglect, or certain diseases to public health authorities).

- To prevent a serious threat to health or safety.

- For treatment, payment, and healthcare operations, as permitted under HIPAA.

- To comply with legal proceedings or law enforcement requests, as required by law.

 

- Client Rights: You have the right to:

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- Access your PHI and request a copy of it.

- Request corrections to your PHI if you believe it is incorrect or incomplete.

- Request restrictions on certain uses and disclosures of your PHI.

- Obtain an accounting of disclosures of your PHI for purposes other than treatment, payment, or healthcare operations.

 

3.2 Data Protection

 

- Data Security: We employ advanced security measures to protect your information, including:

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- Encryption: All electronic PHI is stored and transmitted using encryption technologies.

- Secure Systems: Our systems are protected by firewalls, antivirus software, and regular security audits to prevent unauthorized access.

- Access Controls: Only authorized personnel have access to client records. Access is granted based on the principle of least privilege, ensuring that employees only have access to the information necessary for their role.

 

- Data Retention: We retain client records for the minimum period required by law or as necessary to fulfil the purposes outlined in this policy. Once the retention period expires, records are securely destroyed.

 

- Breach Notification: In the unlikely event of a data breach, we will notify affected clients as required by law and take immediate steps to mitigate the breach.

 

3.3 Communication

 

- Secure Communication: We use secure communication channels for virtual sessions and any electronic correspondence with clients. Clients are encouraged to use these channels to ensure the confidentiality of their information.

 

- Client Responsibility: Clients are advised to protect their own privacy by using secure networks and devices when accessing our services and to report any concerns about their privacy immediately.

 

3.4 Updates to this Policy

 

- We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Clients will be notified of any significant changes, and continued use of our services will constitute acceptance of the revised policy.

 

Contact Information

 

If you have any questions or concerns about our privacy practices, please contact us.