1. Appointments:

 

- Scheduling: Clients can schedule appointments through our online booking system or by phone. Appointments are confirmed once booked and clients will receive a confirmation email with details.

- Rescheduling: Clients may reschedule appointments using the same methods as scheduling. We ask for at least 24 hours' notice to accommodate changes.

- Cancellation: Cancellations must be made at least 24 hours in advance to avoid a cancellation fee. Please refer to our cancellation policy for detailed terms.

- Duration: Appointments typically last 30 to 60 minutes, depending on the service. The specific duration will be confirmed at the time of booking.

- Platform: All virtual sessions are conducted via [e.g., Zoom, Google Meet]. Clients will receive a link to join the session in their confirmation email.

 

2. Payment and Fees:

 

- Payment Methods: We accept payments via credit card, debit card, and PayPal.

- Payment Schedule: Payments are due at the time of booking.

- Late Payments: A late fee of $50 will be applied to payments made more than [10 day] past the due date.

- Cancellation/No-Show Fees: A fee of $50 will be charged for cancellations made with less than 24 hours' notice or for no-shows. This fee compensates for the time reserved.

 

3. Confidentiality and Privacy:

 

- HIPAA Compliance: We adhere to all HIPAA regulations to protect client privacy and confidentiality.  All information shared during sessions is confidential and will not be disclosed without written consent, except as required by law.

- Data Protection: Client information is stored securely using encrypted systems. Only authorized personnel have access to client records.

 

4. Communication:

 

- Preferred Channels: We encourage communication via  secure client portal for non-urgent matters. For urgent communications, please call our office directly.

- Response Time: We aim to respond to all communications within 24 hours during business days. Weekend inquiries will be addressed on the next business day.

- Feedback: Clients are encouraged to share feedback or concerns about services. This can be done through email or during sessions.

 

5. Client Responsibilities:

 

- Clients are expected to participate actively in sessions.

- Health Information: Clients are responsible for providing accurate and complete health information. This ensures we can offer the best possible care and advice.

- Proactivity: Clients should be proactive in their care, following agreed-upon plans and attending scheduled sessions.

- Punctuality: Please be on time for virtual sessions. If you anticipate being late, notify us as soon as possible.

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6. Limitations of Service

- Our services do not include emergency care. In case of a crisis, clients should contact emergency services immediately.

- Life coaching is not therapy or counseling and does not diagnose or treat mental health disorders.

 

7. Liability

- Our practice is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.

- Clients agree to indemnify and hold harmless our practce from any claims resulting from their use of the services.

 

8. Technology Requirements:

 

- Internet Connection: A stable internet connection is necessary for virtual sessions to ensure clear communication.

- Software: Sessions are conducted on a Zoom or Google Meet platform which requires downloading the app or software on your device.

- Devices: Ensure your device (computer, tablet, or smartphone) is compatible and has a working microphone and camera.

 

9. Scope of Practice:

 

- Mental Health Services: Our mental health nurse practitioners and coaches provide support, guidance, and non-pharmacological interventions.

- Limitations: We do not prescribe medications or diagnose conditions that are outside our scope of practice. Referrals to other healthcare providers will be made as needed.

 

10. Termination of Services:

 

- Circumstances for Termination: Services may be terminated if a client fails to comply with policies, engages in unethical or disruptive behavior, or at the client’s request.

- Process: Clients will be notified of the reasons for termination and offered assistance in transitioning to another provider if appropriate.

 

11. Policy Changes:

 

- Updates: Policies are subject to change. Clients will be notified of any significant changes via email or through our client portal. Changes will take effect [number of days] after notification.

 

12. Consent and Acknowledgment:

 

- Agreement: Clients must be at least 18 years old or have parental consent if under the age of majority. Clients must acknowledge and consent to these policies before services commence. This can be done through a signed agreement or digital acknowledgment during the booking process.

 

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By providing this detailed client policy, we aim to ensure transparency, build trust, and maintain a professional relationship with our clients. If you have any questions or need further clarification, please do not hesitate to contact us.